Terms of service

BookSam gives a salon a permanent booking link, a calendar connected to Google, Apple or Outlook, deposit requests, WhatsApp messages and a dashboard. BookSam is a technical tool: the appointment itself is an agreement between the salon and the client.

You enter correct details and keep your PIN secret. You're responsible for what happens with your account. We may block an account in case of abuse or fraud.

• Deposits go straight to the salon's own Stripe or Mollie account. BookSam doesn't receive, manage or hold these amounts and is not a party to the payment.
• The salon decides the deposit amount, its cancellation policy and refunds, and tells the client about them. The deposit is deducted from the final price. The salon issues refunds from its own Stripe or Mollie dashboard.
• A chosen time is held for the client for the payment time the salon sets itself (between 5 minutes and 24 hours, 30 minutes by default; shorter if the appointment is sooner). If the deposit isn't paid by then, the time is released automatically.

• There's no subscription. For each booking whose deposit is successfully paid, we deduct $1.50 from your prepaid credit (€1.50, £1.50 or $1.50, depending on your wallet's currency). Unpaid, expired or cancelled-before-payment bookings cost nothing.
• New salons get $15 of free start credit once, good for 10 bookings. Once per business.
• Bonus packs: the Pro Boost Pack (pay 125, get 150 credit) and the Founding Studio Pack (pay 249, get 375 credit), in your wallet's currency. Your first deposit of 25 or more (manual, or when switching on auto top-up) gets a one-off 20% bonus credit.
• 100% your money: any unused part of the balance you deposited yourself (excluding free start, promotional and bonus credit) can be paid back to your own account free of charge, at any time, with 1 click in your dashboard. We refund it through the payment you deposited with (a refund via Stripe or Mollie); it usually arrives within 5–10 business days. Credit doesn't expire.
• Bookings use free start credit first, then your own deposits, then bonus credit. If you withdraw a deposit, the bonus credit that came with it is released pro rata.
• If your balance drops below $1.50, your booking link stops taking new reservations until you top up. Reservations that are already open can still be paid, so your balance can briefly go below zero. We settle that with your next top-up.
• Prices include VAT where it applies. We announce any change to the per-booking fee at least 30 days in advance.

• When you switch on auto top-up, you make one first payment. With it, you authorize BookSam to charge the same card or account (through Stripe, or through a SEPA Direct Debit mandate with Mollie) the amount you chose, each time your balance drops below the threshold you chose.
• You choose the threshold and amount yourself and can change them any time. You can switch it off any time in the dashboard; after that nothing new is charged.
• With SEPA Direct Debit you can reverse a charge under your bank's rules (up to 8 weeks for a standard direct debit). If a top-up is reversed, we remove the matching credit from your wallet.
• If an automatic top-up fails, you'll see it in your dashboard. We retry at most once every 6 hours, and you can always top up by hand.

BookSam sends messages about the booking (confirmation and payment reminder) to the client on behalf of the salon. The salon makes sure it may contact the client about the booking. BookSam doesn't send advertising to clients.

We do our best to keep calendars in sync reliably, but external calendars can lag (Google, for example, refreshes subscribed calendars only every few hours). The salon remains responsible for its own schedule. BookSam isn't liable for double bookings caused by delays or errors in an external calendar.

We aim for a service that always works, but we can't guarantee BookSam is never interrupted, for example by maintenance or outages at services we depend on.

For client data, the salon is the controller and BookSam is the processor. These terms are the data processing agreement. BookSam:

• processes the data only on the salon's instructions, to provide the service;
• makes sure everyone who can access the data is bound to confidentiality;
• takes appropriate security measures (see the privacy policy);
• only uses the sub-processors listed in the privacy policy, and announces changes beforehand;
• helps the salon with data subject requests and, where reasonable, with a DPIA;
• reports a personal data breach without undue delay, at the latest within 48 hours of discovery;
• deletes or returns the data at the end, except what must be kept by law;
• provides the information needed to show these terms are being followed.

Our liability is limited to direct damage, up to the amount the salon paid BookSam in the 12 months before the damage. We aren't liable for indirect damage, such as lost revenue, no-shows or missed bookings. This limit doesn't apply in case of intent or deliberate recklessness. For clients who are consumers, mandatory consumer law continues to apply.

You can stop at any time. To have your account deleted, email privacy@booksam.app. We may end the service for you if you breach these terms. For credit, section 4 applies.

When you book through a BookSam link, you make an appointment with the salon. You pay the deposit to the salon, and cancellations or refunds are arranged with the salon. How we handle your data is described in the privacy policy.

These terms are governed by Dutch law. Disputes go to the competent court in the Netherlands. As a consumer you keep the protection of the mandatory law of the country where you live.

We may change these terms; we tell salons about important changes at least 30 days beforehand. Questions? Email privacy@booksam.app.